Terms & Conditions

TERMS & CONDITIONS

This page (together with the documents referred to on it) tells you the terms and conditions (Terms) on which we provide travel and accommodation services via access to and use of our website hosted at http://www.rep-route.com (our site) to individuals seeking our assistance (Clients, you, yours) in the arrangement of working holidays, which involves the provision of long stay accommodation and assistance with finding vacation work abroad (Services).

This website is owned and operated by The Tropic Group LTD. The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Please read these Terms carefully before using Services or other material available from our site. You should understand that by using any of our Services, you agree to be bound by these Terms, to the exclusion of any other terms and conditions.

Rep Route Working Holidays (trading name) is part of The Tropic Group LTD (Company Number: 13828544) registered in the UK Companies House.

INFORMATION ON THE WEBSITE

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site.

TRADE MARKS

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner and all associated third parties and affiliates. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of the Website Owner or associated third parties and affiliates.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner or associates third parties and affiliates.

PUBLIC FORUMS AND USER SUBMISSIONS

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
post or upload files that contain viruses, corrupted files or any other similar software or program’s that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
submit contents containing marketing or promotional material, which is intended to solicit business.

SPECIFIC USE

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

WARRANTIES

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

DISCLAIMER OF LIABILITY

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

USE OF THE WEBSITE

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

GENERAL

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

STATUS

If you wish to use our site and the Services offered, you oblige that:

You are legally capable of entering into binding contracts, meaning you are in a position to legally sign and agree to this contract and that you are 17 years of age or older and must notify us of any illnesses/disabilities you may have, so we can accommodate you to the best of our ability.

YOUR WORKING HOLIDAY PAYMENTS

All payments must be made in Sterling. Once you have made your initial booking / deposit payment your working holiday is booked. You will receive a confirmation email reconfirming the booking usually within 48 hours. If you have selected to pay £1 deposit please be aware a further £49 is due to be paid 7 days later. Rep Route will attempt to process this payment 3 times. Should the payment fail to be provided the booking may be cancelled at the discretion of Rep Route. A reinstatement fee of £39 shall be applied in order to reactivate the booking. In this scenario a cancellation fee of £39 shall need to be paid by the customer. The remaining balance (accommodation fee) must be paid at least 2 months before travelling, unless your booking is made within 2 months of your planned departure date. If this is the case, Rep Route will arrange the dates of payment to suit the client and Rep Route. We are happy to accept late bookings where possible and available. All payments are processed automatically through Stripe subscription. By placing your first payment and confirming your booking you consent to payments being processed in this method by Rep Route.

The accommodation fee is to be paid in instalments. Once your booking is confirmed with Rep Route instalment payments will begin to be taken the following month. These payments will be made on the 1st of every month (unless alternative methods or month dates are requested). Alternatively the full accommodation fee needs to be paid at least 2 months before your booked arrival date. If however your leaving within 2 months of your chosen departure date the fee will need to be paid in full, unless otherwise arranged with our rep team. If you have any queries please don’t hesitate to contact us. If your accommodation fee is not received by the agreed date, Rep Route has the right to cancel your space and the contract without notice to yourself and without any refund. However we do allow late payments as long as arrangements have been made with the working abroad rep team.

Instalment payments must be made within 3 days of the agreed upon date (usually the 1st of each month). Failure to do so or to inform Rep Route of delays may result in the application of a £39 Late Payment Charge or your reservation being cancelled without notice nor refund. Should you wish to alter your payment dates or inform of delays we request that you email our administration team at admin@rep-route.com as soon as is possible.

CANCELLING YOUR WORKING HOLIDAY

Should you wish to cancel your confirmed booking, notification must be made in writing. Email or verbal notification is not sufficient. The following charges will apply from the date in which written notification is received by Rep Route (this is to compensate for estimated losses and expenses):

150 - 91 days: 25% of the total cost
90 – 60 days: 35% of the total cost
59 – 47 days: 50% of the total cost
46 – 1 days: 100% of the total cost

All Refunds are subject to a £39 Administration Fee charge.

All cancellations are subject to a £39 Administration Fee charge.

Date changes are not allowed to be made if your balance due date is within 8 weeks of your request. If you change your date and then unable to come you are not entitled to apply for a refund. Unless otherwise agreed with the office.

Please note that when referring to notification this is in relation to your booking balance due date.

Rep Route offers a 7 day cooling off period from the original date in which the booking was confirmed, which allows cancellation free of any additional charge.

Should you wish to request a refund on your booking, requests must be made in writing by letter to our UK registered address. Email or verbal notification is not sufficient.

Our company address:

Office 010 Upper Wortley Business Centre,
127 Upper Wortley Road,
Leeds,
West Yorkshire,
LS12 4JG

Should you decide to leave the accommodation earlier than your specified date you are not entitled to receive or apply for any refund.

NO CANCELLATION FEES WILL BE WAIVED AS A RESULT OF:

Injury or sickness.
Delayed, rescheduled or missed flights.
Climatic, social or political problems.
Pandemics, Epidemics, Pregnancies, Bird flu, Swine flu, SARS, Leprosy, Shingles, Pink eye, Rickets or Chaffed lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms. Please note that deposit fees are non-refundable.
Family Emergencies.

In the event that you have a confirmed reservation and you wish to change your dates / reservation duration, any discounts originally offered may be lost and pricing would become that which is live on our website at the time of requesting the change. Date Changes are subject to a £39 Administrative Fee. In the event that payments made towards the reservation, at the time of requesting the change, exceed the new total cost the difference is non-refundable. This is to cover costs incurred by our accommodation providers due to upfront costs.

ARRIVAL AND DEPARTURE

Arriving on your Designated Arrival Date:

In the event you do not arrive on your designated arrival date without prior consent from a member of the RR Team, your space may be automatically terminated. At least 6 weeks notice must be given by email should you be arriving at a later or earlier date in comparison to your designated arrival date. Failure to provide (at least 6 weeks) notice may result in space termination.

Leaving Resort Early:

Should you leave your accommodation early your reservation shall automatically be terminated as a result. Rep Route does not allow guests to check out and check back in. In leaving your accommodation early you are not permitted to apply for or receive any refund.

REP ROUTE’S LIABILITY

Our liability for losses you suffer as a result of us breaking the terms of any Contract is strictly limited to the Fees paid by you in relation to the specific Services you purchased in relation to that Contract.

We shall not be liable to you in reason of:

Any misrepresentation (unless fraudulent)

The breach of any implied warranty, condition or other term

The breach of any duty at common law

The breach of any Contract

OR, for any loss of profit, reputation, opportunity, goodwill, business or anticipated savings or any indirect, special or consequential loss, damages, costs, expenses or other claims.

You acknowledge that as long as any advice and suggestions we make regarding job opportunities, working practices and culture are given in good faith, we will not be liable for any loss or damage that you suffer as a result of following that advice or those suggestions. We will not be liable for incorrect advice given or advice that you feel should have been given but which was not. You accept that it is up to you to verify for yourself the advice we give or suggestions we make and to make your own informed decisions based upon your research.

You acknowledge and please be aware that we are not responsible for your health and safety during your Holiday. When you engage in activities during your Holiday such as, without limitation, driving vehicles or participating in sports of any description, you do so at your own risk.

PRICE GUARANTEE

Once booked, the price of your working holiday is fully guaranteed and will not be subject to any surcharges. We reserve the right to revise prices for new bookings. The price that we confirm at the time of booking is the price you pay.

SERVICES NOT INCLUDED

Your flight, holiday insurance, personal expenses (food, drinks, laundry etc), event packages and the 50 Euros deposit are not included in the price of your working holiday.

TRAVEL ARRANGEMENTS

Rep Route is not liable for any travel arrangements to any airport you are flying from. Neither are we liable for any losses and/or expenses incurred as a result of individuals booking flights or applying for positions with a third party. If you book your flight without consulting with Rep Route, you will not be entitled to an airport pick-up or greeting at your selected destination. However alternative arrangements for airport collection and transfer can be agreed with the working abroad rep team.

INAPPROPRIATE BEHAVIOUR

If the behaviour of any individual causes offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate the booking. If this situation arises Rep Routes’’ responsibility will cease and the company is under no obligation to cover expenses incurred and will not consider or accept any claims for compensation, refunds, deposits or rent paid whatsoever.

OUR STAFF

To enable us to offer you efficient and professional services, we are committed to ongoing training, part of which sometimes involves the recording of phone calls and video recording of guests during activities, events or Rep Route guest gatherings. We may ask you to be interviewed/ recorded for promotional video material.

OUR COMMITMENT

All information supplied to Rep Route by its members is treated in the strictest confidence and is subject to the Data Protection Act. We promise to provide you with the best possible service, however certain holidays may only operate if minimum numbers are attained and we therefore have the right to cancel your booking if that minimum number is not achieved. It is, however, unlikely that we will have to make any changes to your working holiday as plans are made months in advance. We do however, reserve the right to make changes at any time should the need arise.

REGISTRATION AND PRICE

The registration and overall cost are two separate payments, paid per person. The booking / registration fee is to start the process of matching individuals with suitable roommates and reserves your place on your chosen departure date. Once this is paid, you then agree to pay the accommodation fee no later than 6 weeks before your arrival in your destination. If however you are leaving within 6 weeks of your chosen departure date the full fee will need to be paid in full, unless otherwise arranged if you need to change your departure date there is a charge of £39 per person. If you wish to change your flight departure or return date you will be subject to the Terms & Conditions of your travel agent.

Please note that our policy regarding changing the dates of your reservation is that this would incur a £39 administrative fee to complete. And the updated pricing would become that of which is live on our website at the time of requesting the change. Please also be aware that accommodation package balances are due to be paid by 2 months prior to the chosen start date meaning that this would also impact the balance due date as well as the amounts due to be paid each month.

INDEPENDENT HOLIDAY REPRESENTATIVES AND EMPLOYMENT

You accept that Rep Route is responsible for introducing you to an independent holiday representative on arrival. It is the responsibility of the holiday representative to help you obtain one job/trial in any area of work. If you lose or quit this job, Rep Route and the representative are not liable or responsible for finding you an alternative position. If you do not wish to take the job you are found, you are not obliged. It is the responsibility of the employer to organise the relevant paperwork necessary to enable you to work for them. Rep Route takes no responsibility in organising visas / permits or working papers for you. Your reps responsibility is to spend most of your first week helping you to settle into the area and to answer any questions you may have. Your rep is contracted to you for a one month period and after its down to the rep whether they help you after that time. Please note holiday reps are not directly employed by Rep Route, they are independent holiday representatives.

ACCOMMODATION AND DEPOSIT

You confirm that accommodation supplied by Rep Route is only for you and your selected roommates and may be subject to a small damages deposit.

If anyone, apart from your selected roommates is found in or proved to have resided in the accommodation without the knowledge or written consent of your representative, you may be asked to leave the accommodation without notice. This may include loss of deposit.

If you or any of your roommates damage the accommodation or contents or break any of the rules or regulations relating to the occupation of the apartment, you are required by the owner of the apartment to leave. You then forfeit your right to reclaim your deposit.

If you deny a representative the right of entry you will be immediately struck off the Rep Route database without further notice and will be required to leave the apartment. The amount of time you spend in the accommodation is at the discretion of Rep Route, pending all rules and regulations are adhered to.

Any deposit will need to be reclaimed in your destination and not in the UK after your arrival. Failure to reclaim in your destination will result in the loss of your deposit.

It is your responsibility to pay your deposit to the Rep or the landlord and to no other person. Only the landlord or Rep can issue a receipt to prove payment. Rep Route is not responsible if rent or deposit is paid to anyone else but the landlord or Rep.

You also understand that the accommodation is only available for 4 weeks, after that time it is up to you and the landlord to organise a contract renewal and not Rep Route.

The accommodation in which you are allocated to for your duration of your stay is at the discretion of Rep Route and is subject to change to that within your booking confirmation.

YOUR LIABILITY

You will indemnify us in full and on demand against any loss, liability, claim, demand, damages, costs and expenses arising out of or in connection with your use of the services.

You acknowledge that it is your responsibility to receive all necessary vaccinations and inoculations, to make any other medical or health-related preparations required or recommended in order for you to undertake the placement, and to ensure that you are fit and in a suitable physical condition to undertake the placement.

From time to time, the UK Foreign and Commonwealth Office issues travel advice concerning travel to certain countries, particularly in respect of dangers posed to travellers. You acknowledge that it is your responsibility to check this advice and, should you choose to travel notwithstanding any warnings given, you do so at your own risk.

ENTIRE AGREEMENT

The following documents are part of these Terms:

Website Terms of Use

Rep Route Working Holidays acknowledge that, in entering into a Contract, neither party has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms.

VARY THESE TERMS BY OUR RIGHT

We have the right to revise and amend these Terms from time to time.

Where we are required to make changes to our policies, terms and conditions or other documents by law, you will be subject to those changes even if they are made after you have made your booking.

IMPORTANT – PLEASE NOTE

Rep Route cannot accept liability or pay compensation if a holiday is cancelled or if changes to your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or any other reasons out of our control amounting to force majeure.

Although Rep Route uses all reasonable endeavours to ensure that introductions to members seeking introductions for roommates fall within the category of persons specified by them on their application form, it will not accept responsibility if, through no fault of its’ own, any such person introduced does not fall within such category.

You understand that if the authorities or council decide to close the club or bar where you work that Rep Route cannot be held responsible for the council or authorities’ decision.

By applying to become a member of Rep Route you agree to be bound by our terms and conditions and that acceptance of your application by Rep Route will create a legally binding contract between them and yourself.

COMPLAINTS PROCEDURE:

You must:

explain the problem
give as much information as you can
tell us what you want to happen

VISA/ PERMIT

Rep Route Working Holidays accepts no liability for any of their members failing to secure any relevant visa or permit for extended stay in your chosen resort. Should you encounter any penalties for staying out with the currently permitted 90 days within 180 days as per the current government guidelines the liability belongs to you. Rep Route Working Holidays accepts no liability for any fines incurred through international travel.

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