To contact our administration department, you can do so by emailing us at the following address: admin@rep-route.com

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This page (together with the documents referred to on it) tells you the terms and conditions (Terms) on which we provide travel and accommodation services via access to and use of our website hosted at http://www.rep-route.com (our site) to individuals seeking our assistance (Clients, you, yours) in the arrangement of working holidays, which involves the provision of long stay accommodation and assistance with finding vacation work abroad (Services).

Please read these Terms carefully before using Services or other material available from our site. You should understand that by using any of our Services, you agree to be bound by these Terms, to the exclusion of any other terms and conditions.

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YOUR WORKING HOLIDAY PAYMENTS

 

All payments must be made in Sterling. Once you have made your initial booking / deposit payment (£49) your working holiday is booked. You will receive a confirmation email reconfirming the booking usually within 48 hours. If you have selected to pay £1 deposit please be aware a further £49 is due to be paid 7 days later. Rep Route will attempt to process this payment 3 times. Should the payment fail to be provided the booking may be cancelled at the discretion of Rep Route. A reinstatement fee of £39 shall be applied in order to reactivate the booking. In this scenario a cancellation fee of £39 shall need to be paid by the customer. The remaining balance (accommodation fee) must be paid at least 2 months before travelling, unless your booking is made within 2 months of your planned departure date. If this is the case, Rep Route will arrange the dates of payment to suit the client and Rep Route. We are happy to accept late bookings where possible and available. All payments are processed automatically through Stripe subscription. By placing your first payment and confirming your booking you consent to payments being processed in this method by Rep Route. 

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The accommodation fee is to be paid in instalments. Once your booking is confirmed with Rep Route instalment payments will begin to be taken the following month. These payments will be made on the 1st of every month (unless alternative methods or month dates are requested). Alternatively the full accommodation fee needs to be paid at least 2 months before your booked arrival date. If however your leaving within 2 months of your chosen departure date the fee will need to be paid in full, unless otherwise arranged with our rep team. If you have any queries please don’t hesitate to contact us. If your accommodation fee is not received by the agreed date, Rep Route has the right to cancel your space and the contract without notice to yourself and without any refund. However we do allow late payments as long as arrangements have been made with the working abroad rep team.

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Instalment payments must be made within 3 days of the agreed upon date (usually the 1st of each month). Failure to do so or to inform Rep Route of delays may result in the application of a £39 Late Payment Charge or your reservation being cancelled without notice nor refund. Should you wish to alter your payment dates or inform of delays we request that you email our administration team at admin@rep-route.com as soon as is possible.

 

CANCELLING YOUR WORKING HOLIDAY
 

Should you wish to cancel your confirmed booking, notification must be made in writing. Email or verbal notification is not sufficient. The following charges will apply from the date in which written notification is received by Rep Route (this is to compensate for estimated losses and expenses):

• 90 – 60 days: 35% of the total cost

• 59 – 47 days: 50% of the total cost

• 46 – 1 days: 100% of the total cost

All Refunds are subject to a £39 Administration Fee charge.

All cancellations are subject to a £39 Administration Fee charge.

Date changes are not allowed to be made if your arrival date is within 8 weeks of your request. If you change your date and then unable to come you are not entitled to apply for a refund. Unless otherwise agreed with the office.

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Rep Route offers a 7 day cooling off period from the original date in which the booking was confirmed, which allows cancellation free of any additional charge.

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Please note that when referring to notification this is in relation to your booking balance due date. 

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Should you decide to leave the accommodation earlier than your specified date you are not entitled to receive or apply for any refund. 

 

NO CANCELLATION FEES WILL BE WAIVED AS A RESULT OF:

• Injury or sickness.

• Delayed, rescheduled or missed flights.

• Climatic, social or political problems.

• Pandemics, Epidemics, Pregnancies, Bird flu, Swine flu, SARS, Leprosy, Shingles, Pink eye, Rickets or Chaffed lips. However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms. Please note that deposit fees are non-refundable.

• Family Emergencies.

 

PRICE GUARANTEE
 

Once booked, the price of your working holiday is fully guaranteed and will not be subject to any surcharges. We reserve the right to revise prices for new bookings. The price that we confirm at the time of booking is the price you pay.

 

SERVICES NOT INCLUDED
 

Your flight, holiday insurance, personal expenses (food, drinks, laundry etc), event packages and the 50 Euros deposit are not included in the price of your working holiday.

 

TRAVEL ARRANGEMENTS
 

Rep Route is not liable for any travel arrangements to any airport you are flying from. Neither are we liable for any losses and/or expenses incurred as a result of individuals booking flights or applying for positions with a third party. If you book your flight without consulting with Rep Route, you will not be entitled to an airport pick-up or greeting at your selected destination. However alternative arrangements for airport collection and transfer can be agreed with the working abroad rep team.

 

INAPPROPRIATE BEHAVIOUR

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If the behaviour of any individual causes offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate the booking. If this situation arises Rep Routes’’ responsibility will cease and the company is under no obligation to cover expenses incurred and will not consider or accept any claims for compensation, refunds, deposits or rent paid whatsoever.

 

OUR STAFF
 

To enable us to offer you efficient and professional services, we are committed to ongoing training, part of which sometimes involves the recording of phone calls and video recording of guests during activities, events or Rep Route guest gatherings. We may ask you to be interviewed/ recorded for promotional video material.

 

OUR COMMITMENT
 

All information supplied to Rep Route by its members is treated in the strictest confidence and is subject to the Data Protection Act. We promise to provide you with the best possible service, however certain holidays may only operate if minimum numbers are attained and we therefore have the right to cancel your booking if that minimum number is not achieved. It is, however, unlikely that we will have to make any changes to your working holiday as plans are made months in advance. We do however, reserve the right to make changes at any time should the need arise.

 

REGISTRATION AND PRICE
 

The registration and overall cost are two separate payments, paid per person. The booking / registration fee is to start the process of matching individuals with suitable roommates and reserves your place on your chosen departure date. Once this is paid, you then agree to pay the accommodation fee no later than 6 weeks before your arrival in your destination. If however your leaving within 6 weeks of your chosen departure date the full fee will need to be paid in full, unless otherwise arranged if you need to change your departure date there is a charge of £39 per person. If you wish to change your flight departure or return date you will be subject to the Terms & Conditions of your travel agent.

 

INDEPENDENT HOLIDAY REPRESENTATIVES AND EMPLOYMENT
 

You accept that Rep Route is responsible for introducing you to an independent holiday representative on arrival. It is the responsibility of the holiday representative to help you obtain one job/trial in any area of work. If you lose or quit this job, Rep Route and the representative are not liable or responsible for finding you an alternative position. If you do not wish to take the job you are found, you are not obliged. Your reps responsibility is to spend most of your first week helping you to settle into the area and to answer any questions you may have. Your rep is contracted to you for a one month period and after its down to the rep whether they help you after that time. Please note holiday reps are not directly employed by Rep Route, they are independent holiday representatives.

 

ACCOMMODATION AND DEPOSIT
 

You confirm that accommodation supplied by Rep Route is only for you and your selected roommates and may be subject to a small damages deposit.

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If anyone, apart from your selected roommates is found in or proved to have resided in the accommodation without the knowledge or written consent of your representative, you may be asked to leave the accommodation without notice. This may include loss of deposit. 

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If you or any of your roommates damage the accommodation or contents or break any of the rules or regulations relating to the occupation of the apartment, you are required by the owner of the apartment to leave. You then forfeit your right to reclaim your deposit.

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If you deny a representative the right of entry you will be immediately struck off the Rep Route database without further notice and will be required to leave the apartment. The amount of time you spend in the accommodation is at the discretion of Rep Route, pending all rules and regulations are adhered to.

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Any deposit will need to be reclaimed in your destination and not in the UK after your arrival. Failure to reclaim in your destination will result in the loss of your deposit.

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It is your responsibility to pay your deposit to the Rep or the landlord and to no other person. Only the landlord or Rep can issue a receipt to prove payment. Rep Route is not responsible if rent or deposit is paid to anyone else but the landlord or Rep.

You also understand that the accommodation is only available for 4 weeks, after that time it is up to you and the landlord to organise a contract renewal and not Rep Route.

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IMPORTANT – PLEASE NOTE

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Rep Route cannot accept liability or pay compensation if a holiday is cancelled or if changes to your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or any other reasons out of our control amounting to force majeure.

Although Rep Route uses all reasonable endeavours to ensure that introductions to members seeking introductions for roommates fall within the category of persons specified by them on their application form, it will not accept responsibility if, through no fault of its’ own, any such person introduced does not fall within such category.

You understand that if the authorities or council decide to close the club or bar where you work that Rep Route cannot be held responsible for the council or authorities’ decision.

By applying to become a member of Rep Route you agree to be bound by our terms and conditions and that acceptance of your application by Rep Route will create a legally binding contract between them and yourself.

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COMPLAINTS PROCEDURE:
 

Contact us via email. Our email address is admin@rep-route.com You can also contact the manager of the team via this email address to request a phone call.

You must:

• explain the problem

• give as much information as you can

• tell us what you want to happen

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VISA/ PERMIT

Rep Route Working Holidays accepts no liability for any of their members failing to secure any relevant visa or permit for extended stay in your chosen resort. Should you encounter any penalties for staying outwith the currently permitted 90 days within 180 days as per the current government guidelines the liability belongs to you. Rep Route Working Holidays accepts no liability for any fines incurred through international travel. 

COVID COVER

To ensure that our members are protected, in the event their arrival date is cancelled due to government-imposed Covid-19 related travel restrictions we have introduced Covid Cover. All of our working holiday accommodation packages for the 2022 season will benefit from Covid Cover as standard & at no extra cost. All bookings reserved before March 2021 shall be entitled to apply for a full refund from Rep Route Working Holidays should government imposed Covid-19 related travel restrictions make your arrival impossible. For all bookings made from March 2021, should your arrival date be confirmed as cancelled by our accommodation provider(s) you will receive a credit note for the full balance paid towards your existing working holiday. This can be redeemed against a new working holiday package for the same or following season (subject to availability).If you reside in a country/region and due to local travel restrictions you are unable to attend your arrival, you will also be eligible to receive a credit note. Please note: Covid Cover applies only where it would be impossible for you to arrive on your scheduled arrival date. We will not be held accountable if you choose not to travel where the option is available. The option to offer a credit note is at the discretion of Rep Route Working Holidays..